Shipping & Returns
Shipping Policy
All orders require 1-3 business days for processing (order verification, quality check, and packaging) before shipment.
Fulfilled from: Our logistics hub in Hong KongÂ
Carrier:Â UPS Express Worldwide (with tracking)
| Destination | Estimated Delivery (After Processing) |
|---|---|
| United States | 5-8 business days |
| Canada | 5-8 business days |
| UK & EU | 4-7 business days |
| Australia/NZ | 6-10 business days |
| Other Countries | 8-15 business days |
Free Worldwide Shipping: On orders over $59 USD
Standard Rate: $6.99 USD (orders under $69)
Express Upgrade:Â +$10.99 (2-4 days faster delivery)
Duties/taxes are determined by your local customs
Buyer responsibility – UPS may contact you for payment
Returns & Exchanges
Return window: 7Â days from delivery date
Free size exchanges (excludes clearance/sale items)
Refunds issued to original payment method
Items must be:
- Unworn, undamaged, with original tags
- In resellable condition (no scratches, odors, or tarnish)
- Packaged in original protective pouches
Â
Non-Returnable:
✖ Earrings (for hygiene reasons)
✖ Customized/personalized items
Step 1: Email contact@kraftedj.com with:
Order number
Photos of item(s)
Reason for return
Step 2: We’ll email:
Approved Return Authorization (RMA) number
Hong Kong return address
Optional prepaid return label ($8.99 deducted from refund)
Allow 3-5 business days after we receive return
Refunds issued within 7-10 business days
Original shipping costs non-refundable
Free exchange for incorrect size within 7 days
Buyer covers return shipping
New item shipped immediately after return scan
âš Â Rings cannot be resized due to plating