Q1: How do I choose the right ring size?

We offer 3 standard US sizes: 6 (16.5mm), 7 (17.3mm), 8 (18.1mm).

✦ Pro Tip: Please wrap a strip of paper around the base of your finger, mark the overlap point, and measure the length in mm and compare to our size.

Q2: Are your necklaces adjustable?

Yes! All necklaces feature a 5cm extension chain (total length 45cm + 5cm extender), allowing you to customize the fit between 45-50cm (18-20 inches).

Q3: Will the bracelet fit my wrist?

Our standard bracelets are 15cm + 5cm extender (adjustable 15-20cm / 6-8 inches). For bangles, we offer 17cm (small/medium) and 55mm (medium/large) inner diameters. Measure your wrist and check our sizing guide.

Q4: Is your jewelry safe for sensitive skin? Will it cause discoloration?

Absolutely! Our jewelry is rigorously tested to ensure safety:
✅ Certified Hypoallergenic:

• Passes international RSL testing  (＜0.2μg/cm²/week, exceeding EU Directive)

• Free from lead/cadmium (＜100ppm, compliant with CPSC/REACH)

✅ Skin-Friendly Materials:

• Base metal: 925 Sterling Silver (naturally hypoallergenic)

• Protective plating: Medical-grade Rhodium/18K Gold barrier

Note: Skin discoloration is extremely rare with our pieces and usually relates to external factors (e.g. high-sweat activities, chemical contact). For ultimate comfort:

✦ Wipe after wear ✦ Avoid water/chemicals ✦ Store in dry conditions

Q5: How do I care for my jewelry?

Do:

• Polish with a microfiber cloth after wear.

• Store in sealed bags away from air/moisture.

Don’t:

• Expose to water, chemicals, or perfumes.

• Wear while swimming, showering, or sleeping.

Q6: What if my piece doesn’t fit?

Due to plating processes, every piece resizing isn’t possible. If the size is incorrect, contact us within 7 days for a free exchange (return shipping covered by buyer). Strongly recommend measuring before ordering!

Q7: Do you ship internationally?

All orders are fulfilled via our logistics hub in Hong Kong with worldwide shipping.
📦 Standard Delivery Timeline:

• US & Canada: 5-8 business days 

• EU & UK: 4-7 business days

• Australia/NZ: 6-10 business days

• Other Regions: 8-15 business days

*Processing: 1-3 days (order verification & packing)*

*Customs duties & taxes are determined by your local regulations and are the buyer’s responsibility.*

Q8: Can I track my order?

Yes! You’ll receive a tracking link via email once your package is dispatched from Hong Kong.

Email us 24/7:  contact@kraftedj.com

whatsApp:https://wa.me/message/WZZJDB4UXDE3B1